Not resolved

Citi lost my account in the rewards program. I called them to straighten it out.

They they say I'm in the easy deals program. I called the Easy Deals people, but on the phone they say I'm in the rewards program. But the rewards program people say my account is in the Easy Deals Program. I have gotten bounced back and forth on the phone literally 7 times in 3 hours.

***. I have been talking to supervisors and managers. Each time they conclude I am in a different program. I politely told them "that is what the last people said." Each time they apologize and transfer me on the phone back to where I started.

You want a hundred words? Are curse words allowed?

I think the Citi card system has been hacked and they won't admit it. I lost thousands of Rewards points today.

Review about: Citi Easy Deals Rewards Program.

Reason of review: Poor customer service.

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Richmond, Texas, United States #1318810

NOT EASY AT ALL!!!!!!!!!! says i have points....

but where? how to use? card only offers cash back options when i call to cancel card. my other cards offer cash back instantly at use and easy to see.

other cards are transparent about which restaurants and stores offer cash back.

this card does not. will get my cash back from the deal offered and then cancel cause its not worth the headache

Crowley, Louisiana, United States #1298684

The same thing as happened to me!!! I have loss over 10,000 points.

It used to a good program but now it is a complete ripoff!!!!

I'm about to go find me another credit card with better

service. I've been with this credit card since 1991!!!

Ottawa, Ontario, Canada #1280336

Citi Easy Deals is disaster and a complete ***!

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