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1.0

I got downgraded to the Diamond Preferred card a few years ago--(without my consent) because I was a great customer. The rewards program is totally useless.

Junky jewelry, kiddie electronics, and gift cards you can get a better price on at Sams/Costco. Then there are the auctions. Maybe they have time to sit and bid on these things, I sure don't. And there is no other way of using the points for anything.

What a *** way to "reward" their best customers. What a joke. I have been trying to use up my points on the auctions for the past 3 months and haven't been able to.

What a *** program--I guess they think everyone has lots of free time on their hands. I sure don't.

Reason of review: Poor customer service.

Monetary Loss: $6000.

Preferred solution: proxy bid for me to use up stupid points--auction website not handicapped usable.

Citi Easy Deals Cons: Ridiculous rewards system.

Location: Naperville, Illinois

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